A Jeep and 4x4 workshop
A Jeep and 4x4 specialist that took hours to reply. An AI receptionist now answers every message on every channel, qualifies it, and books it — even at two in the morning.
The challenge
A Jeep and 4x4 workshop is a Jeep and 4x4 workshop in Santiago that also sells parts online. Their customers arrived from Meta ads and landed across several channels (WhatsApp, email, Instagram), and the reply took hours — longer on weekends, which is exactly when people think about their car. By the time anyone answered, the customer had already booked somewhere else. The questions were almost always the same: where are you, do you only work on Jeeps, do you have this part. None of them needed a mechanic, but every one of them took one off the floor.
What we built
We put an AI receptionist in front of every channel and gave it two jobs: book the workshop, or take the customer straight to the part.
- AI receptionist answering every message, whatever channel it arrives on
- Qualifies the customer and books them into the workshop
- Or guides them to the part they need and straight to buying it online
- Appointment confirmations, changes and cancellations, all automatic
- Follow-up tailored to each customer's last service
- Email and WhatsApp campaigns
- Abandoned-cart recovery
- Interactive quiz on the site to capture more leads
- Website optimisation, and the full online reputation system
The results
In the first 30 days the system generated 693 conversations, arriving across multiple channels and answered instantly, on whatever channel the customer chose. Email open rate went from 5% on their old tool to 56%. And the Google profile went from 14 reviews at 4.1 to 54 at 4.8. Today they show up in Google searches, and No. 2 in ChatGPT searches for the best Jeep workshops in Santiago.
Before / after
Google Business Profile
The proof, on screen
From not showing up, to being in Google and in AI search
Appearing at all is the hard half. They're now in Google's business block for "taller jeep santiago", and second in ChatGPT's ranking — which names them for Wrangler and 4x4 prep, the exact work they want to sell. Position is what you work on next, and reviews are the lever.
Landing pages we built
A smart contact form
A visitor who doesn't know exactly what they need will usually leave rather than ask. The quiz asks a few quick questions, sends them where they actually need to go, and offers an incentive to carry them into converting. It gives value, it doesn't just ask for an email. The user wants to share their information.
20 minutes. One page of clarity. You'll know exactly what to fix.
Whether you hire us or not. Bring your current site, your last month of call logs, your worst lead source — we'll show you where money is leaking.