A kids' beauty spa
A kids' beauty spa in Puerto Rico where messages piled up unanswered and reviews went unanswered too. Today an AI receptionist named "Glitzy" answers every channel instantly, asks for the review right after each appointment, and has already handled 1.7K conversations.
The challenge
A kids' beauty spa in Puerto Rico that runs birthday parties, sleepovers and treatments, getting messages across WhatsApp, Instagram, Facebook and its website — each channel its own inbox. Replies lagged, the website had plenty of traffic but few sales, and the Google profile had 47 reviews with none of them answered.
What we built
We put an AI receptionist — they named her "Glitzy" — in front of all four channels, also connected to Shopify and the business's Google profile.
- AI receptionist ("Glitzy") answering every message, whether it arrives on WhatsApp, Instagram, Facebook or the website
- One unified inbox: every conversation in a single platform, no jumping between apps
- Shopify integration to see orders and customers from the same system
- Automatic Google review request after every appointment
- Reactivation campaign to win back old customers from the database
- Automatic birthday reminder, key for a spa that sells kids' parties
The results
The system has handled 1.7K conversations spread across Facebook, WhatsApp and Instagram, with only 209 transferred to a person. The Google profile went from 47 reviews to 139, holding a steady 5.0.
Before / after
Google profile
20 minutes. One page of clarity. You'll know exactly what to fix.
Whether you hire us or not. Bring your current site, your last month of call logs, your worst lead source — we'll show you where money is leaking.